My email reports provide an overview of all emails that have been sent out by mye-coach to you. You can view the content of the email and re-send it if necessary.
The status of an email could be 'Sent', 'Bounced', 'Received','Deferred', 'Rejected' or 'Delivered'.
Deferred, Bounced and Rejected:
Emails that have been deferred, bounced or rejected will require manual attention as this means that emails are not reaching the recipient either because:
- the email address for the recipient is incorrect or invalid;
- the email relay between mye-coach and the recipient's inbox has 'greylisted' the mye-coach server
Greylisting email addresses is reasonably common practice with public sector email relays, as the system administrators have to defend against larger-than-average numbers of spam and unwanted emails. If emails from mye-coach are being marked as deferred or rejected, you may need to ask your network systems adminstrator to allow emails from the mye-coach system.
Sent, Received and Delivered:
Most emails will probably have a status of 'Sent'. This is because most email relays do not report successful delivery of an email. This may seem strange, but email as a technology was developed as the technical equivalent of sending a letter. When we send a letter, we know it was sent as we were the sender, but we do not truly know the date or time it was delivered, if it was received at all!